1. Custom made for you
Every item is personalized and made to order, so we can’t accept returns or exchanges if you changed your mind, ordered the wrong size, or made a typo in your personalization.
2. Please double check your order
Before checking out, make sure names, dates, spelling, and other details are correct. We make your item exactly as entered.
3. Changes and cancellations
You can change or cancel your order within 2 hours of placing it. After that, it goes into production and can’t be changed or canceled. See our Cancellation & Modification page for the details.
4. Damaged, defective, or our mistake
If your item arrives damaged, has a quality problem, or doesn’t match what you ordered, email us within 30 days of delivery with your order number and photos. We’ll remake it for free or give you a full refund, and you won’t need to send it back.
5. Lost packages
If tracking shows your order hasn’t moved for an unusually long time, contact us and we’ll help locate it or send a replacement.
6. Refunds
Approved refunds go back to your original payment method within 5 to 10 business days.
7. Questions
Email us anytime at [email protected]. We usually reply within 1 to 2 business days.