Product Information
Where is it made?
We work with several factories around the world, in the US, Australia, China and elsewhere. Depending on the type of product, we decide where it is made to keep costs down, which is how we can deliver to you at a better price.
No matter where it is made, we always guarantee the best quality of our products.
Payment
What type of payments do you accept?
We accept Visa, Mastercard, American Express, Discover and the other methods shown at Checkout.
When will my card be charged?
Just after your order has been successfully placed.
How secure is my personal information?
We strictly adhere to the highest industry standards to protect your personal information when you check out and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Cancellation And Return
Change or cancel the order.
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we will confirm once the modification has been made.
Please note that any orders that have already been fulfilled cannot be modified or canceled.
What is your return policy?
All our products are made to order. Almost all of them are personalized. It means that when you place an order, we print or make that item just for you, one at a time. And it is hard for us to resell your item.
Therefore, you do not need to return your items to us. It would take your valuable time and money. We do not want that to happen to our customers.
If you have any problems with your package, please contact us via our contact page. We will make it right for you as soon as possible.
Shipment
Do you ship worldwide?
Yes, we ship worldwide. Shipping rates and fees may vary depending on your country or region, and on the size and weight of the product. The shipping cost is calculated at Checkout.
How long will it take to deliver my order?
All items are made to order. This means that when you place your order, we print or make that item just for you, one at a time, for the best quality, so the production time is a little bit longer than usual.
Production Time: All orders are processed within 5-7 business days.
Shipping Time: You will receive your order anywhere from 7-15 business days from the date it is shipped out, not the date the order is placed, within the US, and 14-20 business days for the rest of the world.
For more details, see our Shipping and Delivery page.
Why did my order ship separately?
We may separate an order for shipping depending on the item’s size, the production time of each product and where the factories are located. We want you to receive your purchase as soon as possible, and separating the order also helps protect each item’s condition during delivery.
Track Order
How can I track my delivery?
When your order is packaged and shipped out, we will send you a shipping confirmation email with a tracking code and link. You can track your order by the link in this email.
My tracking number isn’t working.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home. Please allow 7-10 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
If the tracking number is still not working within a few days, please contact us or the shipping carrier.
Note: transit times do not include the time taken to prepare your order before shipment.
Delivery Issues
What should I do when the tracking information says Delivered but I have not received the package?
Please check carefully the place shown in the tracking information: mailbox, front door, parcel locker, and so on, and ask your family or neighbor.
Sometimes, to ensure the safety of your shipment, the carrier may have placed it in a safer location (porch, garage, any area out of potential weather hazards, or any location where the package can be placed).
In rare cases, the status may show as “Delivered” but could take an additional 24 hours. If in 1-2 business days you still have not received your package, contact the carrier or us for support.
Why do I have to pick my package up at another place?
Your shipment was attempted but not delivered. Your item returns safely to the post office or the carrier’s facility and is ready to be picked up.
You may contact the carrier’s hotline or go to the post office to pick up the item before the date and time indicated on the tracking or the card left. Otherwise, your package will return to sender or be disposed of by the post office.
Wholesale
Do you wholesale?
Yes, we do. Just contact us via our contact page for more detail.